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 Home  Policies
     WELCOME TO OUR ONLINE STORE. RC Direct is a manufacturer, importer, reseller of Radio Control components for the hobbyists on up thru industrial use. We have established the reputation in the market based on reliability, service, and value.
     RC DIRECT is the importer, distributor for Berg receivers, and Schulze chargers, both representing the tops in the world for their respective product lines.
     RC DIRECT offers a full range of kits, parts, radio equipment, motors , esc, batteries, chargers and more for the building, and flying of model airplanes, gliders, and helicopters. Our commitments to you are the consistent quality control, after and before sales services, and great direct prices. 
     Thank you for giving us a chance to serve you. We are looking forward to expand and grow stronger with YOU .
 

RC Direct
7644 Clairmont Mesa Blvd
San Diego CA 92111
Main: 858 277-4531
Fax: 858 277-4533
Orders 888 291-2111
Office Hours: Mon-Fri 9:00 - 5:00
Web Hours: 24 hours, 365 days


     Privacy Policy
     Return Policy
     Shipping Policy
     Security Policy
     Payments
     Cancellation
     Refund
     Sales Tax
     International Orders
     Backorder Policy
    
Disclaimer and Limitation of Liability

PRIVACY POLICY
---------------------
     Because we value our customers and respect their privacy, all personal information provided for order processing is used only to ensure a wonderful e-commerce experience for you.  Your information is intended solely for use by our customer service department in their pursuit of achieving the highest level of customer satisfaction possible.

     We promise NEVER to sell any list containing customer information of any sort.



RETURN POLICY
--------------------

      Most parts carry a manufacture warranty , which would be handled thru the manufacture directly . Items sent back to RC Direct must be returned  complete, in original package. Deductions will be applied to the amount of credit you receive for RMA items due to damaged, missing or unusable items (other than defects).
Please ship the package w/insurance & freight prepaid. We will refuse any package w/COD, 
incomplete info/Document
& NO RMA #.


REQUIRED steps for all returns: 
1. A copy of the invoice or receipt with your name and shipping address
2. Customer is fully responsible to ship back the product with Delivery confirmation for the warranty. Insurance is not required but highly recommended.


SHIPPING POLICY
----------------------

      All credit card orders placed before 2:00 PM Pacific Standard Time on products in stock, on any business day, generally will be shipped that same day by UPS, subject to credit approval.  If your shipping and billing address are different, please make this clear; otherwise shipping may be delayed because of verification requirements.  We encourage our customers to use the same billing address for shipping as it speeds up the shipping process.  

 

     NOTE:  
   
RC Direct ships to addresses in the 50 United States, 
with the following exceptions:

· Hotels / Motels, etc.
· Trade Shows / Conventions / Conferences
· APO / FPO addresses
· Freight Forwarders

     UPS will not deliver to P.O. Box addresses.  If you require your product to go to a P.O. Box you will receive it in 3-5 business days via United States Postal Service.

 



Refused Shipments:
     The quickest way for us to be able to handle a return for you is for you to accept delivery and then contact us about sending the item back. When you follow this procedure we can credit your account in just a few days. If you refuse shipment the product goes back to the delivery company and might not get back to us for 1 or 2 weeks. We cannot process your return until we receive the product.

     If you refuse shipment, your shipping will still not be refunded, it will only delay your credit for your purchase. On all shipments to customers, we incur shipping and handling costs. Of course, if the shipment is a result of an RC-Direct error,  we will issue a credit for all shipping and handling fees, and the product once it is returned to RC Direct. If through no fault of RC Direct the shipment is refused, we will charge your account these outbound shipping and handling fees to recover the expenses we incurred. We also reserve the right to impose a 15% restocking fee.


SECURITY POLICY
----------------------
     Our Security Policy guarantees that your personal information is safe and secure.  Every credit card purchase you make at our site is backed by this guarantee.

Explanation of Security Features                     

     We use Secure Socket Layer (SSL), which is an industry standard and one of the best security encryption protocols available today for secure e-commerce transactions.  It encrypts all of your personal information, including credit card numbers, name and address, so that they cannot be read as the information travels over the Internet.  At RC Direct, we stay informed of developments on the Internet and on Internet security so that we can ensure that our security software is always the latest and most up to date. 

     [Note:  An additional "security" feature is that we will ship only to the address that your bank has on file for the credit card you are using.  This means that if someone other than you tries to use your credit card number, they will not be able to order and receive those goods.  If for any reason you want an item to be shipped to some address other than your credit card address, a customer representative will contact you by telephone as a final check before the item is shipped.]

     All of your personal information is used only to ensure the smooth processing of orders that you have placed.  Our staff uses this information mainly for contacting customers in our ongoing business to ensure good customer service.

     Passwords offer additional protection.  Once you have an account and a password, purchasing products and checking the status of your order becomes even simpler--as simple as typing in your email address and password.  The use of your password ensures that only you can order products under your name.


PAYMENTS
-----------------
     We currently accept American Express, MasterCard, Visa and Discover.   There will be no surcharge for the use of credit cards, and your card is not billed until the day the product is ready to be shipped.   Cashier’s checks, and money orders are also acceptable for payment.   Make checks or money orders payable to RC Direct and send along with your order to:  

RC Direct
4428 Convoy St. #330
San Diego CA 92111

Attn. Sales Department  

     Please make sure that your shipping address and phone number are included in your order.   WE DO NOT SHIP COD (Cash On Delivery). We cannot guarantee immediate availability of the product at the time we receive your payment document.
     If your product is being shipped to California, please add to the total amount before shipping 7.75% Sales Tax.

i


CANCELLATION
--------------------

    If you wish to cancel an order before it is shipped, there is no charge involved.   If you need to cancel an order that has already shipped, you will need to notify us of your intent to cancel and we will only charge you for the shipping charge of  the order.  If delivery is attempted, you will need to refuse the parcel; once it is received back into our shipping department and processed we will make the shipping adjustment to the order.  The difference will be credited to your account upon receipt of the refused product.


REFUND
----------
Dear Customer,
 
We are not responsible for lost or damage returned package. Please send with DELIVERY CONFIRMATION, insurance is highly recommended.

     REFUND policy: shipping and handling fees are non-refundable and 10% restocking fee is apply to ALL refund. In general, the credit or refund MUST be requested within 7 days from the receipt date. After 7 days, credit will be issued from the original price or the market value whichever is lower AND less 15% restocking fee. Otherwise, the product can be replace or exchange for warranty.

**Refund:
1. Please return the items in original package with a copy of receipt/invoice.
2. A note describes the situation and requests for refund. We will credit to your account immediately when we receive the items. 
3. Mark "attention: REFUND" on outside of the package.

RETURN TO:
RC Direct
7644 Clairmont Mesa Blvd
San Diego CA 92111
ATTN: REFUND

SALES TAX
--------------

      Applicable sales tax will be charged on all orders to be delivered within the state of California.


INTERNATIONAL ORDERS
--------------------------------

      All international orders are accepted on a prepayment or credit card basis only.  For details, please contact our sales department by e-mail at:

                               Sales@rc-direct.com

                               Or

                               Call:  (858)
277-4531


BACKORDER POLICY 

      The product you have ordered is currently unavailable at any of our warehouse locations. This item may not have been available either when you ordered it originally or another customer's order placed ahead of yours may have depleted the available inventory. We apologize for this inconvenience.

     Many backordered items are restocked within 4 - 12 days. With that in mind, we will keep your order open and do our best to ship the item you ordered. If you would like to cancel your order, please send us an email at Sales@rc-direct.com or call (858)-277-4531.

    


DISCLAIMER AND LIMITATION OF LIABILITY

   All prices are subject to change without notice. We make every effort to provide you the most accurate, up-to-the-minute information. Despite our best efforts, a small number of the items on our web site may be mis-priced.

     In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, RC Direct shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

     If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.

     If an item's correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.

     While we make every attempt to verify prices before charging your credit card, RC Direct  shall have the right to refuse or cancel any orders placed on mis-priced product whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, RC Direct  shall immediately issue a credit to your credit card account in the amount of the incorrect price.

     All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit department. We may require additional verifications or information before accepting any order.

    

 

THIS SITE, INCLUDING ANY CONTENT OR INFORMATION CONTAINED WITHIN IT OR ANY SITE-RELATED SERVICE, OR ANY PRODUCT OR SERVICE LICENSED OR PURCHASED THROUGH THE SITE, IS PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES WHICH ARE IMPLIED BY AND INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT. YOU ACKNOWLEDGE THAT ANY WARRANTY THAT IS PROVIDED IN CONNECTION WITH ANY OF THE PRODUCTS OR SERVICES DESCRIBED HEREIN IS PROVIDED SOLELY BY THE OWNER, ADVERTISER, MANUFACTURER OR SUPPLIER OF THAT PRODUCT AND/OR SERVICE, AND NOT BY RC DIRECT. RC DIRECT DOES NOT WARRANT THAT YOUR ACCESS TO THE SITE AND/OR RELATED SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. RC DIRECT DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF ANY PRODUCT PURCHASED IN TERMS OF ITS COMPATIBILITY, CORRECTNESS, ACCURACY, RELIABILITY OR OTHERWISE. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE AND SITE-RELATED SERVICES.

YOU AGREE THAT, EXCEPT AS PROVIDED UNDER THE RC DIRECT RETURN POLICY, RC DIRECT AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SPONSORS, CONSULTANTS OR OTHER REPRESENTATIVES (SERVICE PROVIDERS SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR OTHER DAMAGES (INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OR CORRUPTION OF DATA, LOSS OF GOODWILL. WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR INTERRUPTION OF BUSINESS) UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, SITE-RELATED SERVICES, OR ANY PRODUCTS OR SERVICES OFFERED, SOLD OR DISPLAYED ON RC DIRECT SITE.

IF THE FOREGOING LIMITATION IS HELD TO BE UNENFORCEABLE, THE MAXIMUM LIABILITY OF RC DIRECT AND ITS SERVICE PROVIDERS TO YOU SHALL NOT EXCEED THE AMOUNT OF FEES PAID BY YOU FOR THE PRODUCTS OR SERVICES YOU HAVE ORDERED THROUGH THE SITE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION. LAW IS APPLICABLE TO THIS AGREEMENT.

 

     Thank you for your cooperation. We look forward to serve you.

     RC DIRECT
is not responsible for any typographical errors. The systems come with one year and lifetime labor warranty. The customers will be responsible to ship the warranty products to RC DIRECT facility for repair or replacement . Shipping and handling fees are NON-REFUNDABLE. 15% restocking fees may apply to some returns.

 
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