Hotels / Motels, etc.
· Trade Shows / Conventions / Conferences
· APO / FPO addresses
· Freight Forwarders
UPS will not deliver to P.O. Box
If you require your product to go to
a P.O. Box you will receive it in 3-5 business days via
United States Postal Service.
quickest way for us to be able to handle a return for you is for you to accept
delivery and then contact us about sending the item back. When you follow this
procedure we can credit your account in just a few days. If you refuse shipment
the product goes back to the delivery company and might not get back to us for 1
or 2 weeks. We cannot process your return until we receive the product.
you refuse shipment, your shipping will still not be refunded, it will only
delay your credit for your purchase. On all shipments to customers, we incur
shipping and handling costs. Of course, if the shipment is a result of an
RC-Direct error, we will issue a credit for all shipping and handling
fees, and the product once it is returned to RC Direct. If through no fault of
RC Direct the shipment is refused, we will charge your account these outbound
shipping and handling fees to recover the expenses we incurred. We also reserve
the right to impose a 15% restocking fee.
Our Security Policy guarantees that your personal
information is safe and secure. Every credit card purchase you make at our
site is backed by this guarantee.
of Security Features
We use Secure Socket Layer (SSL), which is an industry standard and one of the
best security encryption protocols available today for secure e-commerce
transactions. It encrypts all of your personal information, including
credit card numbers, name and address, so that they cannot be read as the
information travels over the Internet. At
RC Direct, we stay informed of developments on the Internet and on Internet
security so that we can ensure that our security software is always the latest
and most up to date.
additional "security" feature is that we will ship only to the address
that your bank has on file for the credit card you are using. This means
that if someone other than you tries to use your credit card number, they will
not be able to order and receive those goods. If for any reason you want
an item to be shipped to some address other than your credit card address, a
customer representative will contact you by telephone as a final check before
the item is shipped.]
All of your personal information is used only to ensure the smooth processing of
orders that you have placed. Our staff uses this information mainly for
contacting customers in our ongoing business to ensure good customer service.
Passwords offer additional protection. Once you have an account and a
password, purchasing products and checking the status of your order becomes even
simpler--as simple as typing in your email address and password. The use
of your password ensures that only you can order products under your name.
We currently accept American Express, MasterCard, Visa
and Discover. There will be
no surcharge for the use of credit cards, and your card is not billed until the
day the product is ready to be shipped.
Cashier’s checks, and money orders are also acceptable for payment.
Make checks or money orders payable to RC Direct and send along with your
4428 Convoy St. #330
San Diego CA 92111
Please make sure that your shipping address and phone number are included in
your order. WE DO NOT SHIP
COD (Cash On Delivery). We cannot
guarantee immediate availability of the product at the time we receive your
If your product is being shipped to California, please
add to the total amount before shipping 7.75% Sales Tax.
If you wish to cancel an order before it is shipped, there is no charge
involved. If you need to
cancel an order that has already shipped, you will need to notify us of your
intent to cancel and we will only charge you for the shipping charge of
the order. If delivery is
attempted, you will need to refuse the parcel; once it is received back into our
shipping department and processed we will make the shipping adjustment to the
order. The difference will be credited to your account upon receipt of the
We are not responsible for lost or damage returned package. Please send with
DELIVERY CONFIRMATION, insurance is highly recommended.
REFUND policy: shipping and handling fees are
non-refundable and 10% restocking fee is apply to ALL refund. In general, the
credit or refund MUST be requested within 7 days from the receipt date. After 7
days, credit will be issued from the original price or the market value
whichever is lower AND less 15% restocking fee. Otherwise, the product can be
replace or exchange for warranty.
1. Please return the items in original package with a copy of receipt/invoice.
2. A note describes the situation and requests for refund. We will credit to
your account immediately when we receive the items.
3. Mark "attention: REFUND" on outside of the package.
7644 Clairmont Mesa Blvd
San Diego CA 92111
sales tax will be charged on all orders to be delivered within the state of
All international orders are accepted on a prepayment or credit card basis only.
For details, please contact our sales department by e-mail at:
Call: (858) 277-4531
The product you have ordered is currently
unavailable at any of our warehouse locations. This item may not have been
available either when you ordered it originally or another customer's order
placed ahead of yours may have depleted the available inventory. We apologize
for this inconvenience.
Many backordered items are restocked within 4 - 12 days. With that in mind, we
will keep your order open and do our best to ship the item you ordered. If you
would like to cancel your order, please send us an email at Sales@rc-direct.com
or call (858)-277-4531.
AND LIMITATION OF LIABILITY
All prices are subject to change without
notice. We make every effort to provide you the most accurate, up-to-the-minute
information. Despite our best efforts, a small number of the items on our web
site may be mis-priced.
In the event a product is listed at an incorrect price due to typographical,
photographic, or technical error or error in pricing information received from
our suppliers, RC Direct shall have the right to refuse or cancel any orders
placed for product listed at the incorrect price.
If an item's correct price is lower than our stated price, we will charge the
lower amount and ship you the item.
If an item's correct price is higher than our stated price, we will cancel your
order and notify you of the price error and order cancellation. You will, of
course, have an opportunity to purchase the item at the correct price, if you so
While we make every attempt to verify prices before charging your credit card,
RC Direct shall have the right to refuse or cancel any orders placed on
mis-priced product whether or not the order has been confirmed and your credit
card charged. If your credit card has already been charged for the purchase and
your order is canceled, RC Direct shall immediately issue a credit to your
credit card account in the amount of the incorrect price.
All orders placed must obtain pre-approval with an acceptable method of payment,
as established by our credit department. We may require additional verifications
or information before accepting any order.
SITE, INCLUDING ANY CONTENT OR INFORMATION CONTAINED WITHIN IT OR ANY
SITE-RELATED SERVICE, OR ANY PRODUCT OR SERVICE LICENSED OR PURCHASED THROUGH
THE SITE, IS PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY
KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF
TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES WHICH ARE IMPLIED BY AND
INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE TO
THIS AGREEMENT. YOU ACKNOWLEDGE THAT ANY WARRANTY THAT IS PROVIDED IN CONNECTION
WITH ANY OF THE PRODUCTS OR SERVICES DESCRIBED HEREIN IS PROVIDED SOLELY BY THE
OWNER, ADVERTISER, MANUFACTURER OR SUPPLIER OF THAT PRODUCT AND/OR SERVICE, AND
NOT BY RC DIRECT. RC DIRECT DOES NOT WARRANT THAT
YOUR ACCESS TO THE SITE AND/OR RELATED SERVICES WILL BE UNINTERRUPTED OR
ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT
MAKES IT AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. RC DIRECT
DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF
THE USE OF ANY PRODUCT PURCHASED IN TERMS OF ITS COMPATIBILITY, CORRECTNESS,
ACCURACY, RELIABILITY OR OTHERWISE. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR
YOUR USE OF THIS SITE AND SITE-RELATED SERVICES.
AGREE THAT, EXCEPT AS PROVIDED UNDER THE RC DIRECT RETURN POLICY, RC DIRECT AND
ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SPONSORS, CONSULTANTS OR OTHER
REPRESENTATIVES (SERVICE PROVIDERS SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY
DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR
OTHER DAMAGES (INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OR CORRUPTION
OF DATA, LOSS OF GOODWILL. WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR
INTERRUPTION OF BUSINESS) UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR
OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, SITE-RELATED
SERVICES, OR ANY PRODUCTS OR SERVICES OFFERED, SOLD OR DISPLAYED ON RC DIRECT
THE FOREGOING LIMITATION IS HELD TO BE UNENFORCEABLE, THE MAXIMUM LIABILITY OF
RC DIRECT AND ITS SERVICE PROVIDERS TO YOU SHALL NOT EXCEED THE AMOUNT OF FEES
PAID BY YOU FOR THE PRODUCTS OR SERVICES YOU HAVE ORDERED THROUGH THE SITE. SOME
JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN
DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU TO THE
EXTENT SUCH JURISDICTION. LAW IS APPLICABLE TO THIS
Thank you for your cooperation. We look forward to serve you.
not responsible for any typographical errors. The systems come with one year and
lifetime labor warranty. The customers will be responsible to ship the warranty
products to RC DIRECT facility for repair or
replacement . Shipping and handling fees are NON-REFUNDABLE. 15% restocking fees
may apply to some returns.